If you've received an automated notification warning you about an incomplete direct debit purchase, or you've seen a related notification on the account view of the Passenger Portal, this means you have not yet completed your purchase and further action is required.

Message on Passenger Portal > Account > Mandates indicating a mandate is not yet associated with tickets/purchases.

When buying a Direct Debit ticket on the ShuttleID Passenger Portal for the first time, initially you will be asked to set up a Direct Debit mandate with your Transport Provider via GoCardless.

After completing the Direct Debit mandate form, you can then proceed to buy your ticket by completing the passenger details (e.g. name, photo, bus stop) and confirm the order on the Passenger Portal. Your ticket will be instantly accessible to you in the Passenger Portal. Confirmation of your order and access to your ticket will also be emailed to you.

If you don't yet have a ticket this indicates you have not completed the purchase.

Payments will only be scheduled using your Direct Debit mandate when you've purchased your ticket.

If you've already set up your Direct Debit mandate but not yet completed the purchase of the ticket, revisit the ticket purchase link originally supplied or accessed and complete the remaining steps on screen.

This time you won't need to fill in a further Direct Debit mandate form. Instead, it will skip this step and only need the remaining passenger details in order for you to complete your order.

After submitting the order you will have access to your ticket instantly, and payments will be scheduled using your Direct Debit mandate.