How boarding notifications work
Each time a passenger scans their ticket we will send your a boarding notification to your account email address. The notification should arrive within seconds of the passenger scanning their ticket, and it includes important information such as the name of the bus service that was boarded and the time that the passenger boarded.
How to enable boarding notifications
If your transport provider supports boarding notifications, you can enable them on your ticket by opening the ticket details view from My Tickets on the ShuttleID Passenger Portal. Next to the view and print buttons, you will see a notifications button. Hit the notifications button to view your current settings.
Don't see a "notifications" button? This means boarding notifications are not currently available for your transport provider.
Toggle the boarding notifications feature into the ON position. From this point onwards you should start to receive boarding notifications.
Why didn't I receive a boarding notification?
A boarding notification may not be received for a number of reasons:
The passenger boarded but was unable to present a pass to the driver
Your email inbox is over quota and cannot receive any new emails
A network issue prevented the boarding data to be sent in real time
A driver error prevented the boarding data to be sent in real time
In the event of a network issue or driver error where data is unable to be sent in real time, we will send the boarding notification as soon as possible as long as it's still within one hour.
If the issue is unresolved in this time, the boarding notification will not be sent.
If you have enabled boarding notifications on your account, the lack of a boarding notification may not be a reason to panic but we would advise trying to contact the passenger directly for reassurance.
IMPORTANT: If you are concerned about the safety of a passenger and are unable to contact them, please contact your Transport Provider directly. Your Transport Provider is the bus/coach company, school or college that organises and provides your travel.
Your Transport Provider uses the ShuttleID platform to issue and manage bus tickets. ShuttleID can only assist with technical enquiries.
How to disable boarding notifications
If you no longer wish to receive boarding notifications, you can disable them on your ticket by opening the ticket details view from My Tickets on the ShuttleID Passenger Portal. Next to the view and print buttons, you will see a notifications button. Hit the notifications button to view your current settings.
Toggle the boarding notifications feature into the OFF position. From this point onwards you will no longer receive boarding notifications.