Every time your ticket is scanned it will register this as a trip. Each scan or "trip" will be deducted from your trip balance. This makes it important to only scan your ticket once when boarding your vehicle.
If your ticket has displayed an error when scanning the first time, it is important the driver reads the message displayed on screen, which explains the cause of the failed scan. Scanning the ticket repeatedly will not fix the error, and will only deduct more trips from your account. In most cases, the reason for a scan unsuccessful message being displayed are due to:
"Ticket out of credit" - Your flexi ticket is out of credit and you need to top up.
"Ticket out of credit" - Your flexi ticket was previously out of credit and recently topped up. However there wasn't enough time left between topping up and scanning your ticket, which has resulted in the ticket scanner being unaware of your new balance.
"Ticket not found" - Your flexi ticket was recently purchased. However there wasn't enough time left between buying your ticket and scanning your ticket, which has resulted in the ticket scanner being unaware of this recently purchased ticket.
The above scenarios can be avoided by purchasing or topping up your flexi ticket well in advance of travel. The minimum time required will vary by transport provider but we advise to purchase or top up a day before travel where possible.
If you require any trips to be credited back to your flexi ticket, please contact your transport provider directly who will be able to help.