Change bank account for direct debit

If you have an active Direct Debit mandate in place with your Transport Provider, please contact your Transport Provider directly and request they send an "Update Bank Account" form. The online form will be sent to you in email via GoCardless.

Please note most UK Transport Providers will be able to support this option but a minority may not yet have this capability. In the event this feature is unavailable, your Transport Provider will cancel your Direct Debit mandate and a new ticket will need to be purchased. The new purchase will allow you to create a new mandate with a new bank account.

Please contact your Transport Provider directly. They will cancel your Direct Debit mandate and a new ticket will need to be purchased. The new purchase will allow you to create a new mandate with a new bank account.

If you have already cancelled your Direct Debit mandate you will need to contact your Transport Provider to arrange the purchase of a new ticket.

Cancelling your own Direct Debit mandate should be avoided unless discussed prior with your Transport Provider.

Please be advised that cancelling your own Direct Debit mandate may be in violation of the agreed terms and conditions of your Transport Provider and can be subject to admin fees or other actions. For the avoidance of doubt, it is advised to contact your Transport Provider first before making any changes to an active Direct Debit mandate.